Privacy Policy
1. Introduction
Welcome to Apex Loan! This Privacy Policy explains how Apex Lending Limited ("we", "our", "us") collects, uses, discloses, and protects your personal information when you use the Apex Loan app (the "App"). By using our App, you agree to the collection and use of your information as outlined in this Privacy Policy.
2. Information We Collect
We collect the following types of information when you use our App:
Personal Information
Full name
Date of birth
Address
Phone number
Email address
Government-issued ID details (e.g., National ID)
Marital status
Gender
Employment status and income details
Housing situation (e.g., owned, rented, etc.)
Bank account details (for loan disbursement)
Emergency Contact Information
Name of emergency contact
Emergency contact phone number
Relationship to you
SMS Data
Sender Information
Timestamps
Message Content
Device Information
Device type and model
Operating system version
IP address
Device identifiers (e.g., IMEI)
Mobile carrier and network information
Installed applications
Location Data
We may collect your approximate location when you use the App to provide location-based services (e.g., to determine eligibility or loan availability in your area).
Usage Data
We collect information about how you interact with the App, including pages visited, features used, and time spent in the App.
3. Permissions We Access
In order to provide the services offered by the App, we request access to the following permissions on your device:
Location
Apex Loan access your device’s approximate location to provide location-based services, such as determining loan availability in your area. This permission is essential for assessing your eligibility for loans based on your location.The location data is stored securely on our servers at apexloanapp.com.We do not share your location data with third parties.
Camera
Apex Loan access your camera to allow you to upload documents or photos required for loan applications, such as identity verification documents. This permission is necessary for verifying your identity and processing your loan application. The camera data (photos and documents) is stored securely on our servers at apexloanapp.com. We do not share your camera data with third parties.
Device Information
Apex Loan collect device information such as device type, model, and operating system version to ensure compatibility and improve the App’s functionality. This permission allows us to tailor the App’s features to your specific device, providing a better user experience. The device information is stored securely on our servers at apexloanapp.com. We do not share your device information with third parties.
SMS
By granting permission, Apex Loan may access SMS data to enhance fraud prevention and assess risk more effectively. This permission is entirely optional, and you maintain full control over whether to enable it. If granted, the app will securely gather SMS data, including sender details, timestamps, and transaction-related information, which will be transmitted to our server apexloanapp.com. You can revoke this access or delete your data at any time using the account deletion feature available within the app.
4. How We Use Your Information
We use your information for the following purposes:
To provide and improve the services offered by the App.
To process loan applications, approvals, and disbursements.
To communicate with you regarding your loan status, account, and other updates.
To verify your identity and assess your creditworthiness.
To comply with legal obligations, including anti-money laundering (AML) and Know Your Customer (KYC) regulations.
To analyze usage trends and improve user experience.
5. Sharing Your Information
We may share your information with third parties in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in processing loans, payments, and other operations.
Legal Compliance: We may disclose your information if required by law, in response to legal requests, or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
However, we will not share your location data, camera data, or device information with any third parties, except as required by law or as part of a business transfer.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage system is completely secure, and we cannot guarantee the absolute security of your information.
7. Your Rights
You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to legal obligations.
Opt-Out: You can opt out of receiving marketing communications by contacting us at support@apexloanapp.com
To exercise any of these rights, please contact us via email at support@apexloanapp.com. We will respond to your request within a reasonable time frame and in accordance with applicable laws.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we will retain your information for up to 5 years after the last use of our services or your account closure, whichever comes first. After this period, we will securely delete or anonymize your personal information unless retention is required for legal, regulatory, or business purposes.
9. Third-Party Links
Our App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Company: Apex Lending Limited
App: Apex Loan
Email: support@apexloanapp.com
Address: 78 Ogunnusi Road, Ojodu Berger, Lagos State
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM